(08) 8523 5499
(08) 8523 5622
9:00am – 5:00pm Monday to Friday
47 Adelaide Road | Gawler SA 5118 View Map
FEEDBACK and COMPLAINTS
ASC strives to provide our Clients with the very best in Home Care and Supported Accommodation. Our Complaints and Feedback policies ensure ASC has systems in place to address any concerns, feedback or complaints.
Clients and their family members are encouraged to provide feedback via email to email@example.com or contact the office on 08 8523 5499.
If a Client is dissatisfied with the standard of service received from ASC, complaints should be directed to:
The Operations Manger
Adelaide Supportive Care
47 Adelaide Road
Gawler SA 5118
Clients wishing to take their concerns further may contact:
If you are in South Australia, a complaint can be made to the NDIS Commission by:
• Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
• National Relay Service and ask for 1800 035 544.
• Completing a complaint contact form.
PRIVACY and CONFIDENTIALITY
ASC will maintain all client and staff information according to current privacy and confidentiality legislation, along with adhering to in-house policies and procedures.
You can feel confident you will be informed of your options, receive the best possible services and be provided with opportunities for feedback.